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Privacy Policy

Privacy Policy — Phlame

Effective Date: 12/2/2025

Phlame (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or make a purchase.

By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information in the following ways:

1.1 Information You Provide

When you:

  • Create an account

  • Make a purchase

  • Subscribe to newsletters

  • Fill out forms

  • Contact customer support

We may collect:

  • Full name

  • Email address

  • Phone number (optional)

  • Billing and shipping address

  • Payment information (processed securely through our payment partners; we do not store credit card numbers)

  • Order history

1.2 Automatically-Collected Information

When you use the Site, we automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the Site

  • Cookies and tracking technologies

  • Referring URLs

This data helps improve site performance and user experience.

1.3 Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Remember your preferences

  • Improve site functionality

  • Monitor performance

  • Personalize ads and marketing

You may disable cookies in your browser settings, but certain features may not function properly.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Provide customer support

  • Improve website performance and user experience

  • Send order confirmations and receipts

  • Provide product updates, promotions, and marketing emails

  • Detect and prevent fraud

  • Comply with legal obligations

We do not sell personal information.

3. How Your Information Is Shared

We may share your information with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Email/SMS marketing platforms

  • Website providers

  • Fraud prevention services

These partners are permitted to use your information only as needed to perform their services.

We do not sell, rent, or trade your information to third parties.

4. Marketing Communications

By providing your email or phone number, you consent to receive:

  • Order and account notifications

  • Promotional emails

  • Marketing or product updates

You may opt out anytime using:

  • The unsubscribe link in emails

  • Replying “STOP” to SMS

  • Contacting us directly

5. Data Security

We implement reasonable safeguards to protect your data, including:

  • Encrypted payment transactions

  • Secure server hosting

  • Limited access to personal information

  • Routine security monitoring

However, no online system is 100% secure. You use the Site at your own risk.

6. Age Requirements

Phlame is intended for adults 21+ only.
We do not knowingly collect information from individuals under 21.
If we learn we have received such data, we will delete it promptly.

7. Your Rights (GDPR, CCPA/CPRA)

Depending on your location, you may have rights to:

  • Access the personal data we store

  • Request corrections

  • Request deletion

  • Opt out of data sharing for ads

  • Restrict processing

  • Request a copy of your data

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the content or privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon posting on the Site.

Your continued use of the Site after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact:

Email: info@phlamecannabis.com

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